NYB Customer Care

Your Privacy is important to us. We won't use any information we col-
lect on or through this website in any way that you don't consent to. We
won't sell, rent, share, lend or otherwise disclose your information to
third parties without your consent. However, we do reserve the right to
email you from time to time with news or information that we think and
hope you'll find useful. If you have any questions, please contact us.

Guarantee. Everything we sell is guaranteed to be as promised. If for
any reason you're not satisfied, let us know within 30 days of receipt
and we'll refund the full purchase price, plus tax and shipping. Please
contact us first to discuss the problem and we'll send a prepaid shipping
label for the returned merchandise. All refunds will be processed through
PayPal. Notwithstanding our guarantee, we will not accept returns with-
out prior authorization.

Payment. At present, we transact all of our business through PayPal.
As our business grows, we plan to expand the number of payment choices
available to our customers.

Shipping. We ship via FedEx or USPS Priority Mail, whichever is least
expensive. The rates we quote are based on distance and the shipping
weight of your order. Please note that there is an additional surcharge
for customers in Alaska and Hawaii, and that we use USPS exclusively
to those states. We do not ship to non-U.S. addresses.

We recognize that shipping costs are a significant hidden cost factor in
online commerce, and we're committed to keeping them as low as possible.

As we are a young enterprise, inevitably there will be glitches and there
may be backorders. That said, we promise to get all non-backordered goods
out the door and on the road within 3 business days of receiving your order.
Our service goal is to fulfill and ship within 24 hours. We'll keep you ad-
vised of the status of your order.

We want to hear from you. Don't hesitate to get in touch with prob-
lems, suggestions and helpful comments. We welcome your feedback!